Terms and Conditions

Your account

You must provide accurate information and keep it up to date. You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us promptly if you believe your account has been compromised.

Licence and restrictions

We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have selected. You must not reverse engineer the Service, resell or redistribute it, or circumvent technical or usage limits.

Acceptable use

You must not misuse the Service. In particular, you must not:

• use the Service for any unlawful purpose;
• use it for fraud, spam or deceptive practices;
• infringe anyone's intellectual property or privacy rights;
• interfere with the security or integrity of the Service, including uploading malware, probing or scanning our systems, or scraping the Service;
• generate content that is illegal, hateful, harassing, sexually exploitative, or designed to impersonate or deceive a real person.

AI features, inputs and outputs

Chlorine uses AI models to transcribe voice notes and generate plans, estimates and documents. You are responsible for what you submit, for having the rights to submit it, and for how you use the output. You must not attempt to jailbreak, bypass or manipulate the safety behaviour of the models.

You keep ownership of the content you submit, and you grant us a limited licence to host and process it, including sending it to our model and infrastructure providers, solely so we can provide the Service to you. As between you and us, you own the plans, estimates and documents generated from your inputs, to the extent such rights are available under applicable law.

Accuracy. AI output can be wrong. Quantities, prices, hours, code requirements and schedules produced by Chlorine are estimates and must be reviewed by a qualified person before you rely on them, quote them to a customer, or build from them. Chlorine does not provide engineering, legal, tax or other regulated professional advice.

Moderation. We may remove or restrict content, refuse or filter outputs, and suspend accounts where we reasonably believe these terms have been broken. If you believe content in the Service infringes your rights, email justokarell@chlorine.com with the details and we will investigate and act, including removing content and terminating accounts of repeat infringers.

Intellectual property

We retain all ownership of the Service and everything in it, including the software, documentation, design and the Chlorine name and branding. Nothing in these terms transfers our intellectual property to you.

Trials, payment and subscriptions

New accounts get a 14-day free trial with full access. After the trial, continued access requires a paid subscription.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, renewal, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms. Our own Refund Policy sets out our 30-day money-back guarantee.

Service level and warranties

We work to keep Chlorine available and reliable, but we do not guarantee that the Service will be uninterrupted, timely, secure or error-free. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, lost revenue, lost data or loss of goodwill. Our total aggregate liability arising out of or relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be limited by law.

Your indemnity

You will indemnify us against claims, losses and costs arising from the content you submit, your unlawful use of the Service, or your breach of these terms.

Suspension and termination

We may suspend or terminate your access if you materially breach these terms, if payment is not made, if there is a security or fraud risk, or for repeated or serious policy violations. You may stop using the Service at any time. When access ends you have 30 days to export your data, after which we may delete it in line with our Privacy Notice.

Changes to the Service and these terms

We may update the Service and these terms. If a change is material we will update the date at the top of this page and, where appropriate, let you know by email. Continued use after a change means you accept the updated terms.

General

These terms are governed by the laws of the State of Connecticut, United States, and the state and federal courts located in Connecticut have exclusive jurisdiction over any dispute. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. If any provision is unenforceable, the rest remains in effect.

Questions about these terms: email justokarell@chlorine.com or use our support page.